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Customer Support

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Latest activity by Customer Support
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    Customer Support created an article,

    What is IDFA and what are we doing to comply with it?

    ‘IDFA’ stands for ‘Identifier for Advertisers’. It’s a unique ID present on every Apple (iOS) phone. It can be used by apps on your phone to identify you, and provide data on how you are using that...

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    Customer Support created an article,

    Why is Yoti doing the customer support for EasyID?

    Yoti is both the technology provider and data controller for Post Office EasyID. Yoti is responsible for safely encrypting your details, verifying your identity during account creation and developi...

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    Customer Support created an article,

    What if I don’t want to give the website all of the personal information they ask for?

    If you're not comfortable with sharing the information requested from you, we strongly recommend that you decline the share request. We encourage companies using EasyID to only ask for the informat...

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    Customer Support created an article,

    How do I know what information the website will ask me for?

    After clicking the ‘Log in with EasyID’ button, the website should show the information they will ask you for. This can be found under the ‘Log in with EasyID’ button (if you're using the browser o...

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    Customer Support created an article,

    Does EasyID control how the website receiving my information deals with it?

    We encourage organisations that accept EasyID to take a responsible approach to data. However, once you have passed your data to another party, we have no control over it.  We recommend looking at ...

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    Customer Support created an article,

    What if EasyID doesn’t accept my ID document?

    Without adding a document, you won’t be able to share details like your name, age, gender or nationality. If you have any questions about scanning a document, please contact customer support.

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    Customer Support created an article,

    What is age estimation?

    Some businesses will accept an estimated age as proof of age to access age-restricted goods and services. Our age estimation technology is powered by Yoti. The technology simply takes a scan of you...

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    Customer Support created an article,

    What is the EasyID card?

    The EasyID card provides a simple way to prove your full name, age or date of birth to someone else in-person, in a similar way to you might show a physical ID card. When you add a document and a p...

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    Customer Support created an article,

    What is quick scan?

    Quick scan allows you to scan any Digital ID QR code, immediately after opening the app. Once you have scanned the QR code you’ll be asked to enter your PIN or scan your fingerprint/Face ID. If you...

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    Customer Support created an article,

    What is multi-factor authentication?

    Multi-factor authentication is a security mechanism that requires more than one method of proving your identity when logging into a website or system. For example, after entering a username and pas...